Online Products is considering adopting the balanced scorecard and has compiled the following list of possible performance measures. Select the balanced scorecard perspective that best matches each performance measure.

Balanced Scorecard Perspective

a. Financial (investor)

b. Learning and growth (employee)

c. Internal business processes

d. Customer

Performance Measure

1. Economic value added

2. Employee turnover

3. Average daily sales

4. Defect-free units

5. Number of repeat customer visits

6. Employee training hours



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